Microsoft Dynamics CRM 2011 is a fully integrated customer relationship management (CRM) system that gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM 2011 delivers a fast, flexible and affordable solution. 

From centralising customer information and correspondence across your organization to identifying new avenues of business growth to capturing proven workflows, Microsoft Dynamics CRM 2011 has features and components that can help your business become more responsive to your customer's needs. Dynamics CRM 2011 helps organisations of all sizes, within all industries to build more fruitful, productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics CRM 2011 encompasses all the best practices of Dynamics CRM, with all the flexibility, familiarity and functionality you would expect from Microsoft. It's a solution that works the way you do, the way your business does and the way technology should. 

Dynamics CRM 2011 is available as either a hosted or on-premise CRM solution, Microsoft Dynamics CRM is exceptionally well designed software with high levels of functionality and flexibility. As a leading Microsoft Gold Partner and systems integrator DSS have the skills and the experience to integrate this tool effectively into your existing application environment.

Why Choose Microsoft Dynamics CRM 2011?

There are a wide variety of reasons why to choose Microsoft Dynamics CRM, and as independent CRM specialists DSS will help you assess your options. In summary, the most common reasons our customers give for choosing Dynamics CRM are:

• Flexibility – whatever the size or type of your organisation or the sector you operate in, DSS can configure Microsoft CRM to meet your exact business needs

  Functionality – quite simply, this leading application offers some of the broadest range of features and functions available. The features of Dynamics CRM 2011 extend this functionality even further to provide an even greater range of possibilities and business benefits

• Familiarity – because it's been developed by Microsoft, works directly from Outlook and integrates with other Office applications, Microsoft Dynamics CRM looks and feels familiar, which is a great aid to user adoptio
   
• Reliability – Microsoft CRM is a robust, extensively used, trusted and future-proof CRM solution
   
• Affordable – despite its power, extensive features and deep functionality, Microsoft Dynamics CRM is one of the most cost-effective solutions available
   
• Available Online and on-premise – Microsoft Dynamics CRM 2011 offers you the power of choice – online or on-premise.  

Downloads:  White Paper: Maximise the value of your custom business applications with Microsoft Dynamics CRM